Step 1: Call the "login" request. The result is a JSON object:


{

"failure": 0,

"sid": {

"accountId": 1,

"operatorId": 1,

"loginId": "c8e8dd39-0c12-4e5c-801c-cb6982db8631"

}

}

The "sid" is a token they will need to save. An encoded version of this token is needed for every request. This token is good for 5 minutes. After that, it will need to be refreshed (sync) or renewed (re-login).

Step 2: Encode the token by converting it to a string, and b64 encoding it. In JS it looks like this: var token = bota(JSON.stringify(sid)). Add the HTTP header "x-chatbeacon" to subsequent requests, and give it the value of the encoded token.

Step 3. Make a history request. The result is a JSON object with an array of chats:

{

"chats": [{

"ownerId": 0,

"acdRouted": false,

"hubSpotNoteId": 0,

"startTime": "2021-02-16T13:40:29.533Z",

"endTime": "2021-02-16T13:44:22.373Z",

"allowFiles": false,

"locked": false,

"operatorTyping": null,

"participants": {

"current": [],

"former": [],

"acceptingOperatorId": 1

},

"postChatSurvey": null,

"prechatSurvey": {

"chatId": 1,

"queueId": 1,

"submissionTime": null,

"type": 1,

"skipped": false,

"items": [{

"value": "",

"required": false,

"autoPopulate": false,

"id": 1,

"label": "name",

"type": 12,

"variableId": 0

}, {

"multiLine": false,

"value": "",

"required": false,

"autoPopulate": false,

"id": 1,

"label": "Company Name:",

"type": 1,

"variableId": 0

}, {

"sendTranscript": true,

"value": "",

"required": false,

"autoPopulate": false,

"id": 1,

"label": "Email Address",

"type": 6,

"variableId": 0

}, {

"multiLine": false,

"value": "",

"required": false,

"autoPopulate": false,

"id": 1,

"label": "Phone Number(optional):",

"type": 1,

"variableId": 0

}, {

"multiLine": false,

"value": "",

"required": false,

"autoPopulate": false,

"id": 1,

"label": "What is your question?",

"type": 1,

"variableId": 0

}],

"name": "",

"id": 0

},

"queue": {

"status": 0,

"overflowQueue": 0,

"requestTimeout": 0,

"hideButtonOffline": false,

"siteId": 1,

"message": null,

"fileSettings": null,

"activeChatLimit": 0,

"strings": null,

"sendTranscript": false,

"emailFrom": null,

"queueEmailAddress": null,

"stateNotifications": null,

"smsNumber": null,

"facebookPageToken": null,

"facebookPageId": null,

"distribution": null,

"callbackUrl": null,

"persistantChats": false,

"name": null,

"id": 1

},

"segments": null,

"sendCopy": false,

"sessionId": "92d4ff69-b1ee-4e16-a8ce-b9b4e053be3b",

"status": 6,

"translating": false,

"type": 1,

"priorChatId": 0,

"postChatId": 0,

"video": false,

"name": "smartmax",

"id": 1

}]

}