We’ve just rolled out a new ChatBeacon Pro version. Here are some of the most notable changes:

Visitor Chat Window

New Chat Window theme
Replaced multi-step survey with a classic field-type survey
Added Wait Timer to the waiting screen
Added Position In Line to the waiting screen
Removed word capitalization on the chat preview segment
Implemented the PreChat Survey AutoSubmit=true option; this can be used to automatically submit the form, especially when auto-filling the survey fields
added new accessibility options for the chat button icon
added label field for the new chat window theme

ChatBot Enhancements

Added the ability to disable the visitor input box when using Quick Replies
Added new text confirmations when the Visitor is being transferred to a human agent or a queue
Added the PUSH URL feature
Added the Paragraph Delay feature
Added Request To Join Timeout for ChatBot transfers

New User Interface
New tabs for easy navigation: Visitors, My Chats, and All Chats
Reorganized the Details View panel to include Survey Info, Notes, Profile Info, Chat Origin, Visitor Details, and Geolocation information
New Visitor Map
New Visitor IP Whois Integration
Removed Manual Chat Invites
Added the SMS Number in the Chat History transcript
New chat requests custom sounds for different departments

New ViewPort360 Subreports available
Added a new Password Policy features for the Operators that can be set on the Accounts page
Added File Transfer options in the Queue settings
Added Chat Routing settings in the Queue settings
Operator's passwords can now be unlocked by changing the password via the Operator's Settings page; Operators may get locked out due to the Password Policy specified in the Web Admin > Account settings.
Added Integration settings in the Site settings for SMS, Video, Screen Sharing, Voice and Google.
New chat requests custom sounds for different queues can now be set on the Queue settings page
Operator Join actions now recorded in the ViewPort360 > Operator reports
Enabled paragraph breaks in the Queue settings page > String templates
Added Request To Join Timeout for ChatBot transfers which can be managed in the Queue settings

huge strides with performance and infrastructure improvements related to the ChatBeacon Service

The new ChatBeacon app is available on the Zapier.com marketplace without an app invite.