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ChatBeacon Pro Changelog

about 3 years ago by ChatBeacon Team

We’ve just rolled out a new ChatBeacon Pro version. Here are some of the most notable changes:

Visitor Chat Window

  • New Chat Window theme
  • Replaced multi-step survey with a classic field-type survey
  • Added Wait Timer to the waiting screen
  • Added Position In Line to the waiting screen
  • Removed word capitalization on the chat preview segment
  • Implemented the PreChat Survey AutoSubmit=true option; this can be used to automatically submit the form, especially when auto-filling the survey fields
  • added new accessibility options for the chat button icon
  • added label field for the new chat window theme

ChatBot Enhancements

  • Added the ability to disable the visitor input box when using Quick Replies
  • Added new text confirmations when the Visitor is being transferred to a human agent or a queue
  • Added the PUSH URL feature
  • Added the Paragraph Delay feature
  • Added Request To Join Timeout for ChatBot transfers

Operator UI Changes:

  • New User Interface
  • New tabs for easy navigation: Visitors, My Chats, and All Chats
  • Reorganized the Details View panel to include Survey Info, Notes, Profile Info, Chat Origin, Visitor Details, and Geolocation information
  • New Visitor Map
  • New Visitor IP Whois Integration
  • Removed Manual Chat Invites
  • Added the SMS Number in the Chat History transcript
  • New chat requests custom sounds for different departments

Web Admin Changes:

  • New ViewPort360 Subreports available
  • Added a new Password Policy features for the Operators that can be set on the Accounts page
  • Added File Transfer options in the Queue settings
  • Added Chat Routing settings in the Queue settings
  • Operator's passwords can now be unlocked by changing the password via the Operator's Settings page; Operators may get locked out due to the Password Policy specified in the Web Admin > Account settings.
  • Added Integration settings in the Site settings for SMS, Video, Screen Sharing, Voice and Google.
  • New chat requests custom sounds for different queues can now be set on the Queue settings page
  • Operator Join actions now recorded in the ViewPort360 > Operator reports
  • Enabled paragraph breaks in the Queue settings page > String templates
  • Added Request To Join Timeout for ChatBot transfers which can be managed in the Queue settings

Server Side improvements

  • huge strides with performance and infrastructure improvements related to the ChatBeacon Service

Integrations

  • The new ChatBeacon app is available on the Zapier.com marketplace without an app invite.